nagromme
Aug 25, 05:02 PM
I have always wondered if Apple's past industry record on support was really accurate. I think that Apple had such a loyal following of users that they tended to give Apple rosey marks for what most would classify as just average support.
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
A very logical theory--and sometimes true, no doubt--but three possible points to counter that:
* There is NOT a pattern of Mac users tending to hide their dissatisfaction--not even with even the smallest thing Apple does wrong. At least, not on these forums :D
* Consumer Reports (and PC Magazine too to some extent) break down the numbers in quantifiable ways: like whether Apple support solved the problem or not, and how long you had to wait on hold. It's not just "subjective impressions" being gathered. These are professional surveys after all.
* People aren't just loyal out of the blue, they're loyal because Apple HAS done well by them. People being happy on Mac is a FAIR factor, I think, not an unfair one. (The fact that Mac users like Apple/Macs so much is sometimes used as a REASON to claim that Apple/Macs don't deserve it. That's a little backwards at best.)
Nonetheless, I think you have a point about Switchers being an increasing group. I'm not sure exactly HOW that affects the outcome, but I think that it must, and that it's something Apple must adapt to.
As for this past month--I don't see any unusual pattern of complaints, personally. Things like that always fluctuate, and if there IS an increase in the last few weeks, I bet it's not the first such, nor the last.
For the record, my own experience: I have had Apple bend over backwards for me and offer better service (even free not-warranty repair for wear-and-tear) than they were bound to do. I have also had some frustration with getting canned responses from the first-level techs (at other companies too)--but I politely but firmly move up the ladder!
Rt&Dzine
Apr 27, 09:17 AM
The tinfoilhatism in the comments on that link is out of hand.
Can you really blame them? They won't have a purpose in life without Birtherism.
Can you really blame them? They won't have a purpose in life without Birtherism.
bretm
Aug 17, 12:07 AM
Was there any doubt it wouldn't be a lot faster? I mean, I know it was already plenty fast, but come on...
But it's not faster. Slower actually than the G5 at some apps. What's everyone looking at anyway? I'm pretty unimpressed. Other than Adobe's usage of cache (AE is a cache lover and will use all of it, hence the faster performance).
But the actual xeon processors are only as fast as the G5 processors. Look at the average specs... the 2.66 machines are only a teeny bit faster than the G5s except in a few apps like filemaker. But not in the biggies like Final Cut Pro where it actually appears that mhz for mhz the G5 is a faster machine hands down!
But it's not faster. Slower actually than the G5 at some apps. What's everyone looking at anyway? I'm pretty unimpressed. Other than Adobe's usage of cache (AE is a cache lover and will use all of it, hence the faster performance).
But the actual xeon processors are only as fast as the G5 processors. Look at the average specs... the 2.66 machines are only a teeny bit faster than the G5s except in a few apps like filemaker. But not in the biggies like Final Cut Pro where it actually appears that mhz for mhz the G5 is a faster machine hands down!
cult hero
Mar 31, 09:58 PM
What he said was spot on. Gruber is the archetypical Apple sycophant, second only to Andy Ifatso from MacBreak Weekly.
No, what he said wasn't spot on. Gruber's a Mac fan and someone I would go so far as to call a "defender of the faith." That's pretty accurate. Saying Gruber would "eat Steve Job's ***** if he could" as just gross. I don't mind if someone says it, but when calling someone else biased, giving a raging response like that does make you look any better.
Of course, hating on virtually anything Apple does or anyone who likes/follows them appears to be the trendy thing to do around here.
No, what he said wasn't spot on. Gruber's a Mac fan and someone I would go so far as to call a "defender of the faith." That's pretty accurate. Saying Gruber would "eat Steve Job's ***** if he could" as just gross. I don't mind if someone says it, but when calling someone else biased, giving a raging response like that does make you look any better.
Of course, hating on virtually anything Apple does or anyone who likes/follows them appears to be the trendy thing to do around here.
Yankee617
Apr 8, 08:11 AM
Weird... I think there's more involved in this than we can imagine.
One thing that comes to my mind is the possibility they were holding their stock to sell it outside the country, as there's been a high demand and higher value to sell overseas.
Yeah... BB could put the extra iPad's up on Ebay and pocket the extra cash.
Not a big deal if its just done at one or two stores, but if its organized at the
corporate level (with lots of creative accounting/reporting in-between) they
could have millions of dollars going straight to their bottom line (or lining
some unscrupulous executive's pockets).
Were those above-quota iPad's being held in-store and sold the next day,
or were they being forwarded/rerouted to another BB location?
I'm still planning to buy my iPad from my local Apple store.
One thing that comes to my mind is the possibility they were holding their stock to sell it outside the country, as there's been a high demand and higher value to sell overseas.
Yeah... BB could put the extra iPad's up on Ebay and pocket the extra cash.
Not a big deal if its just done at one or two stores, but if its organized at the
corporate level (with lots of creative accounting/reporting in-between) they
could have millions of dollars going straight to their bottom line (or lining
some unscrupulous executive's pockets).
Were those above-quota iPad's being held in-store and sold the next day,
or were they being forwarded/rerouted to another BB location?
I'm still planning to buy my iPad from my local Apple store.
peeInMyPantz
Jul 27, 10:40 PM
if merom produces less heat.. i would think that apple will quickly update both MB and MBP so it won't be releasing anymore problematic notebooks
Marx55
Jul 15, 02:23 AM
My top 10 features (in order of preference).
1. Quiet Mac. THAT IS A MUST. If possible, no fans.
2. Modular Mac. Use any Apple cinema display with it.
3. Fast 7,200 rpm drive inside. NO SLOW DRIVES!
4. At least a maximum of 2 GB RAM (BTO).
5. FireWire 800 (2), 400 (2), USB 2 (6) and eSATA (2).
6. True 64-bit microprocessor inside.
7. True Intel virtualization microprocessor inside.
8. Two Blu-ray drives built-in (at least as a BTO).
9. Upgradeable microprocessor inside.
10. Reasonably priced. Check out current PC boxes!
1. Quiet Mac. THAT IS A MUST. If possible, no fans.
2. Modular Mac. Use any Apple cinema display with it.
3. Fast 7,200 rpm drive inside. NO SLOW DRIVES!
4. At least a maximum of 2 GB RAM (BTO).
5. FireWire 800 (2), 400 (2), USB 2 (6) and eSATA (2).
6. True 64-bit microprocessor inside.
7. True Intel virtualization microprocessor inside.
8. Two Blu-ray drives built-in (at least as a BTO).
9. Upgradeable microprocessor inside.
10. Reasonably priced. Check out current PC boxes!
tekmoe
Jul 27, 02:57 PM
Actually, the merom in not completely compatible with the yonah chips. There will have to be some redesign on Apple's part that is supposed to delay the new MBPs. This article somewhat explains it:
http://blogs.zdnet.com/Apple/?p=249
Also, since Apple is now kind of competeing with PCs who get the newest and fastest, it would be in Apple's best interest to get these chips in MBPs asap. Also, it is easy to see that a lot of people are waiting to purchase a new Apple laptop with this technology. MBP's current sales are going to slump from here on out until this technology is put into some new computers.
this blog was also written by jason o'grady, aka the PowerPage rumor site. his writing means nothing to me.
http://blogs.zdnet.com/Apple/?p=249
Also, since Apple is now kind of competeing with PCs who get the newest and fastest, it would be in Apple's best interest to get these chips in MBPs asap. Also, it is easy to see that a lot of people are waiting to purchase a new Apple laptop with this technology. MBP's current sales are going to slump from here on out until this technology is put into some new computers.
this blog was also written by jason o'grady, aka the PowerPage rumor site. his writing means nothing to me.
BRLawyer
Aug 20, 05:34 AM
The only conclusion following the advent of the duo MacPro x Leopard is this: Microsoft Windows is dead.
Popeye206
Apr 11, 12:48 PM
Enough with all the damn secrets. What other company keeps you in the dark about their products?! I've noticed a lot of people get tired of the same old waiting game with the iPhone and go ahead and get something else. Sometimes they like it and stick to the brand instead of Apple. This secrecy strategy was good at first but now it's starting to work against Apple.
I've noticed that too with their products all being top sellers! :rolleyes:
Personally, I like that they keep things under wraps. Why do I care until something is released anyway. Others do it as a sign of desperation to try and hold off people from buying something else. Obviously, this strategy really worked well for Moto and the Xoom.... lots of pre-ship hype and big flop afterwards.
I've noticed that too with their products all being top sellers! :rolleyes:
Personally, I like that they keep things under wraps. Why do I care until something is released anyway. Others do it as a sign of desperation to try and hold off people from buying something else. Obviously, this strategy really worked well for Moto and the Xoom.... lots of pre-ship hype and big flop afterwards.
Dammit Cubs
Apr 7, 01:09 AM
Wow. I have a mac book air 11 inch (WHICH I ABSOLUTELY LOVE) and this is so tempting. I recently bought a macbook air AND mac mini.
Sometimes I'd wish I waited for these sandy bridges. I love Core IANYTHING.
Sometimes I'd wish I waited for these sandy bridges. I love Core IANYTHING.
mlrproducts
Aug 11, 10:20 AM
Hurry up and take my money Apple! Here is my wishlist, the first section is PLAUSIBLE:
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
LagunaSol
Mar 23, 09:28 AM
It's telling that a discussion about RIM's and Samsung's tablet devices devolve into a battle over the English language and the proper positioning of the pinky finger while drinking tea.
My hunch is these "iPad Killer" devices will get similar attention from the typical consumer (Zzzz....) while the iPad continues to snowball into an iPod-like phenomenon. ;)
My hunch is these "iPad Killer" devices will get similar attention from the typical consumer (Zzzz....) while the iPad continues to snowball into an iPod-like phenomenon. ;)
shelterpaw
Aug 7, 05:52 PM
can't believe only 8 people voted for 64bit, its the most profound change here.... all others you can achieve with some 3rd party softwares.
Maybe that's because many of us wont know how it will effect us if at all. Most people here are consumers and 64bit wont have an effect for some time to come.
I'm sure it'll have a much bigger impact on the scientific and server community, but not much for the rest of us.
I use Adobe tools and Ableton for creative stuff. Will any of those apps be 64bit or be able to take advantage of it? I have no idea. I just can't see the benefits yet.
Maybe that's because many of us wont know how it will effect us if at all. Most people here are consumers and 64bit wont have an effect for some time to come.
I'm sure it'll have a much bigger impact on the scientific and server community, but not much for the rest of us.
I use Adobe tools and Ableton for creative stuff. Will any of those apps be 64bit or be able to take advantage of it? I have no idea. I just can't see the benefits yet.
Lesser Evets
Apr 6, 03:45 PM
Should be called XOOSH: the sound of a toilet flushing.
Macnoviz
Jul 20, 05:07 PM
Let's hope the "opposite of Hyperthreading" will come along (Leopard feature???).. So, instead of a "emulating" a Dual Core / CPU config (like on later Pentium 4's), emulate a Single CPU on multiple cores. :cool:
Then, you get 8 * 3 GHz = 1 * 24 GHz...!!!
I think Reverse Hyperthreading will have to be processor-bound, like Hyperthreading. Intel has its mitosis project, so let's hope that works out well!
Then, you get 8 * 3 GHz = 1 * 24 GHz...!!!
I think Reverse Hyperthreading will have to be processor-bound, like Hyperthreading. Intel has its mitosis project, so let's hope that works out well!
tekmoe
Aug 26, 07:07 PM
I cannot believe that the iMac will continue to have a slower processor than the Macbook Pro. For years, the iMac has been about twice as fast as the leading Powerbook. I see no reason why Apple will not choose to put a "real man's" processor in what I would think is there most popular product (dismissing iPod). iMac deserves to retake the crown from Macbok Pro for speed in all areas, with CHEAPER components, ie. Conroe over Merom. And a decent GPU of course. In both.
I think it would be possible that Apple will rrefresh both Macbook Pro and iMac very soon, why not Tuesday? It would be nice to keep these two very comparable machines (at least at the moment) on par with each other.
After all, there is no shortage on Conroe, is there, and why else would they wait to release new iMacs? (unless iMacs get Merom too, in which case I'll be taking a quick trip to America, to find out just how much kidneys can be sold for on the black market, and how long a certain old man can survive without his.)
Conroe iMacs AND Merom MBP's on TUESDAY!
not trying to start a war or anything but...isn't that what the mac pro is for? isn't the iMac considered consumer grade while the mbp is considered professional grade??? i think it is badass that the mbp is faster than the imac.
I think it would be possible that Apple will rrefresh both Macbook Pro and iMac very soon, why not Tuesday? It would be nice to keep these two very comparable machines (at least at the moment) on par with each other.
After all, there is no shortage on Conroe, is there, and why else would they wait to release new iMacs? (unless iMacs get Merom too, in which case I'll be taking a quick trip to America, to find out just how much kidneys can be sold for on the black market, and how long a certain old man can survive without his.)
Conroe iMacs AND Merom MBP's on TUESDAY!
not trying to start a war or anything but...isn't that what the mac pro is for? isn't the iMac considered consumer grade while the mbp is considered professional grade??? i think it is badass that the mbp is faster than the imac.
mdntcallr
Sep 19, 10:00 AM
Well, I've been on MacRumors since last week and I'm already tired of posts telling me what I really need. I don't recall seeing posts saying Yonah was crap. Most people just want to feel like they are making a good investment on an expensive piece of equipment that may be around for 3-4+ years. I would like a laptop with a 64-bit processor. Period. I don't care what you think I need. The problem with posts like this are that they waste my time, and the time of other users who are looking for information on the release of the new MBP models.
I agree with your sentiments. While it is great to get steady advancements in the amount of say, 2x year refreshes. The performance difference between merom and yonah is an incremental upgrade. not a major big deal.
you should be happy with the laptop you have. The chip has the power you need for now and the next several years.
Personally for me though, I am still on my PB 1.25 alum, so i am very interested in good progress for the new MBP's, such as... larger hard drives 160 gb as BTO option, better ram pricing, better graphics cards, and options for killer graphics card, and... finally Blu-Ray drives.
that and a Airplane/Auto Magsafe power adapter. dont you think that would be nice. it's been to long without it! cmon apple. build it!
I agree with your sentiments. While it is great to get steady advancements in the amount of say, 2x year refreshes. The performance difference between merom and yonah is an incremental upgrade. not a major big deal.
you should be happy with the laptop you have. The chip has the power you need for now and the next several years.
Personally for me though, I am still on my PB 1.25 alum, so i am very interested in good progress for the new MBP's, such as... larger hard drives 160 gb as BTO option, better ram pricing, better graphics cards, and options for killer graphics card, and... finally Blu-Ray drives.
that and a Airplane/Auto Magsafe power adapter. dont you think that would be nice. it's been to long without it! cmon apple. build it!
janstett
Sep 13, 01:11 PM
Sheesh...just when I'm already high up enough on Apple for innovating, they throw even more leaps and bounds in there to put themselves even further ahead. I can't wait 'til my broke @$$ can finally get the money to buy a Mac and chuck all my Windows machines out the door.
I'm sure we'll see similar efforts from other PC manufacturers eventually, but let's see the software use those extra cores in Windows land. Ain't gonna happen...not on the level of what Apple's doing at least.
First, this is INTEL innovating, not Apple.
Second, Apple has been the one lagging behind on multiprocessor support. Pre OSX it was a joke of a hack to support multi CPUs in Mac OS and you had to have apps written to take advantage of it with special libraries.
On Windows, the scheduler automatically handles task scheduling no matter how many processors you have, 1 or 8. Your app doesn't have to "know" it's on a single or multiple processor system or do anything special to take advantage of multiple processors, other than threading -- which you can do on a single processor system anyway. Most applications are lazy and unimaginative, and do everything in a single thread (worse, the same thread that is processing event messages from the GUI, which is why apps lock up -- when they end up in a bad state they stop processing events from the OS and won't paint, resize, etc.). But when you take advantage of multithreading, there are some sand traps but it's a cool way to code and that's how you take advantage of multiple cores without having to know what kind of system you are on. I would assume OSX, being based on BSD, is similar, but I don't know the architecture to the degree I know Windows.
In Windows, you can set process "affinity", locking it down to a fixed processor core, through Task Manager. Don't know if you can do that in OSX...
I'm sure we'll see similar efforts from other PC manufacturers eventually, but let's see the software use those extra cores in Windows land. Ain't gonna happen...not on the level of what Apple's doing at least.
First, this is INTEL innovating, not Apple.
Second, Apple has been the one lagging behind on multiprocessor support. Pre OSX it was a joke of a hack to support multi CPUs in Mac OS and you had to have apps written to take advantage of it with special libraries.
On Windows, the scheduler automatically handles task scheduling no matter how many processors you have, 1 or 8. Your app doesn't have to "know" it's on a single or multiple processor system or do anything special to take advantage of multiple processors, other than threading -- which you can do on a single processor system anyway. Most applications are lazy and unimaginative, and do everything in a single thread (worse, the same thread that is processing event messages from the GUI, which is why apps lock up -- when they end up in a bad state they stop processing events from the OS and won't paint, resize, etc.). But when you take advantage of multithreading, there are some sand traps but it's a cool way to code and that's how you take advantage of multiple cores without having to know what kind of system you are on. I would assume OSX, being based on BSD, is similar, but I don't know the architecture to the degree I know Windows.
In Windows, you can set process "affinity", locking it down to a fixed processor core, through Task Manager. Don't know if you can do that in OSX...
skunk
Apr 28, 11:15 AM
Excellent, Raid. I'll use that in PRSI. :D
DarkForces
Apr 8, 06:55 AM
Ok, I am amazed at some of the ignorance some of these people have posted. People here some rumor from an anonymous BB Employee who obviously knows nothing about Best Buy and there out grabbing pitchforks and torches. I do work for BB (almost 5 years) and I can tell you that we do not have a "Quota" for ANY product we sell as well as none of the employees work on any commission. We have been receiving iPad 2s, do we know when we are getting them...NO. But here is the thing, Best Buy had a reserve list for customers shortly after the release. Customers who wanted to get on the reserve list had to leave a $100 deposit toward the iPad (reserve list is now closed). When the shipment comes in those customers who are on the list get contacted and have 48 hours to come pick up the unit. If they do not come within those 48 hours it goes to the next on the list and they get moved to the back of the list. YES that does mean that we are not selling them on the floor until those reserves have been fulfilled. Now if we get some iPad models that we do not have anyone on a reserve list for (like a white/16GB/WiFi) those go straight to the floor for first come first serve. Again there is no Quota. Hope this helps clear up the process understanding.
I have been #2 on the list since the 12th of March. Waiting for a 32 GB AT&T one. You mean to tell me that ZERO (or possibly 1) have come in? That is pretty funny.
BB needs to wake up and get a clue.
I have been #2 on the list since the 12th of March. Waiting for a 32 GB AT&T one. You mean to tell me that ZERO (or possibly 1) have come in? That is pretty funny.
BB needs to wake up and get a clue.
Gem�tlichkeit
Apr 25, 01:45 PM
Pathetic.
Lord Blackadder
Mar 22, 12:48 PM
Though, for what it's worth, I'd much rather we returned to the constitutional practice of getting approval from congress before committing ourselves to military intervention.
I agree with the sentiment, though I wonder how much difference it would make - Bush managed to lie, cheat and steal a vote out of congress in favor of the Iraq invasion. Plenty of congress members were either duped or cowed into voting in favor. It wasn't a declared war, it was even better - he had congressional sanction without being restrained by a declared war.
I agree with the sentiment, though I wonder how much difference it would make - Bush managed to lie, cheat and steal a vote out of congress in favor of the Iraq invasion. Plenty of congress members were either duped or cowed into voting in favor. It wasn't a declared war, it was even better - he had congressional sanction without being restrained by a declared war.
Tomaz
Aug 7, 05:46 PM
ok, to say something good about this preview: ichat looks great! Really looking forward to that! :)
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